Cloud hasn’t killed ITAM—it’s made it indispensable. As businesses embrace the cloud, unmanaged costs, compliance risks, and security challenges grow. ITAM has evolved into a strategic function, ensuring visibility, cost optimisation, and governance across hybrid IT environments. Ignore it, and you risk financial waste and compliance failures. Here’s why ITAM still matters.
IT Asset Management (ITAM) is all about maximising the value of your organisation’s technology. However, achieving this goal requires a three-pillared approach: data, process and people. While data is often seen as the key to driving solutions, it’s only one piece of the puzzle.
In 2024, AI is transforming ITAM, with a focus on building trust. Some tools use AI to suggest changes to licenses, while others plan to make it easier to ask questions and analyse data. IT managers may assist with AI contracts, and AI’s key role is in improving cost control for the growing AI-driven cloud infrastructure.