Advisory and Consulting

Putting the AI in ITAM

In 2024, AI is transforming ITAM, with a focus on building trust. Some tools use AI to suggest changes to licenses, while others plan to make it easier to ask questions and analyse data. IT managers may assist with AI contracts, and AI’s key role is in improving cost control for the growing AI-driven cloud infrastructure.

Microsoft

Navigating ITAM Challenges Amid Microsoft’s 2024 Product Changes

As we move further into the digital age, organisations are constantly adapting to evolving technologies. Microsoft recently announced significant changes to its product lifecycle support, retiring several products and ending support for others in 2024.

ITAM Toolset Support

We provide comprehensive support for ITAM systems.

We are tool agnostic and work with leading providers such as Flexera, ServiceNow and Snow to provide you with end-to-end support for your chosen toolsets.

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We understand that implementing an ITAM system is just the beginning.

Our team of experienced professionals proactively ensures that business contextual information is reported on between your ITAM tool and essential systems like HR, cloud service providers, CMDB, vendor portals (such as Microsoft 365), and virtualisation technologies.

If the data doesn’t make sense to us, it certainly won’t to you. So therefore, we identify root cause and work with client subject matter experts to resolve and mitigate the risk of the reporting of misinformation.

Our technical services go beyond mere system maintenance.

We collaborate closely with each client, comprehensively understanding their specific goals, environments, and requirements. By offering creative and informed advice, we help you unlock the full potential of your IT assets and maximise the value derived from your data.

What makes us different is our deep expertise in ITAM tooling enabling clients to better understand the data.

We have an in-depth understanding of the complexities of these systems, enabling us to provide tailored recommendations to enhance system performance and efficiency, and swiftly identify and resolve any issues.

As your technical support partner, you can be confident that your ITAM system is in capable hands, allowing you to focus on your core business operations.

Balaji Janardhanan

Head of Technical Operations

Balaji is an internationally experienced, consulting professional with over 20 years of extensive experience across a wide portfolio of Business & IT engagements.

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Contact us today about our ISO Alignment and stay up-to-date with the latest developments in ITAM

The ISO 19770-1 certification program Certification for companies validates their ITAM practices against an established industry standard, providing assurance to customers that they are following best practices. It also demonstrates a commitment to continuous improvement and staying up-to date with the latest developments in ITAM.

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